Privacy Policy

Updated: July 2026

VNC Veterinary Care Inc., and VetnCare MSO LLC (“VetnCare,” "we," "us," or "our"), together with its affiliated locations, is committed to protecting the privacy and confidentiality of the personal information we collect from our clients and website users. This Privacy Policy explains how we collect, use, disclose, and protect your personal information, as well as the choices and rights available to you. This Privacy Policy applies to information collected through our location websites and our related services.

Information We Collect

We may collect personal information when you visit our website, contact us, use our services, purchase products, or otherwise interact with us.
The types of personal information we may collect include:

  • Name, mailing address, email address, telephone number, and other contact information
  • Date of birth, where required to verify identity
  • Pet's name, age, breed, and medical history
  • Payment information (such as credit card or bank account information) used to process transactions
  • Appointment requests, scheduling information, and related communications
  • Communications with us, including emails, contact forms, appointment requests, phone inquiries, and other correspondence
  • Internet or other electronic network activity information, including IP address, browser type, device information, operating system, referring website, pages visited, and interactions with our website
  • Precise or approximate geolocation information, if enabled by your device or browser, which we use to help you locate us and facilitate service delivery. Precise geolocation data is considered sensitive personal information under California law, and you may request that we limit its use.

We may collect personal information:

  • Directly from you
  • Automatically through your use of our website using cookies and similar technologies
  • From third parties involved in providing veterinary services, such as referring veterinarians, specialists, diagnostic laboratories, pharmacies, or other service providers, where appropriate

Cookies and Tracking Technologies

Our website uses cookies, pixels, analytics tools, and similar tracking technologies to operate the website and improve functionality (strictly necessary and functional cookies), understand how visitors use our website (analytics cookies), and—where you consent or as otherwise permitted by applicable law—to support targeted advertising (advertising cookies). Some of these technologies may share your information with third parties for advertising purposes, which may constitute “selling” or “sharing” under California law.

Certain non-essential tracking technologies, such as advertising cookies, will begin operating only after you provide affirmative consent through our cookie consent tool. Essential cookies required for website functionality may operate without prior consent.

You may manage or withdraw your cookie consent at any time by accessing the CookieBot cookie preferences banner or settings icon available on this website. After making your initial selection, you can revisit your preferences and update your consent choices at any time.

More information information about CookieBot.

How We Use Your Information

We use your personal information to provide veterinary services and operate our business. Specifically, we may use your information to:

  • Communicate with you regarding your pet
  • Schedule and manage appointments
  • Process payments
  • Facilitate prescription fulfillment and online services
  • Respond to your questions and requests
  • Operate, maintain, secure, and improve our website and services
  • Analyze website performance and usage trends
  • Send newsletters, promotional materials, or other marketing communications where permitted by law. You may opt out of marketing communications at any time.

We may also use your personal information for other purposes that are reasonably compatible with and related to the purpose for which it was originally collected, provided such use is permitted or required by applicable law. If we intend to use your personal information for a materially different purpose, we will provide you with notice as required by applicable law.

Disclosure of Your Information

We may disclose your personal information in the following circumstances:

  • To provide veterinary services, including sharing your pet's medical information with specialists, emergency hospitals, referral partners, diagnostic laboratories, or other veterinary providers involved in your pet's care
  • To process payments through our payment processing providers
  • To facilitate prescription fulfillment through our online pharmacy provider and pharmacy fulfillment partners
  • To schedule appointments through our online scheduling provider
  • To service providers performing services on our behalf, such as website hosting, appointment scheduling, payment processing, email communications, analytics, customer support, information technology services, and similar operational support. These providers are authorized to use your personal information only as necessary to provide services to us.
  • To analyze website performance and usage trends through analytics service providers, and-where you have consented or as otherwise permitted by applicable law-to support targeted advertising through advertising service providers
  • As we believe in good faith to be necessary to comply with legal obligations, respond to lawful requests, protect our rights, prevent fraud, or enforce our policies, or in connection with a merger, acquisition, reorganization, sale of assets, or similar business transaction, in which case personal information may be transferred to the acquiring or successor entity
  • We may use third-party service providers, including artificial intelligence-powered technologies, to assist with appointment scheduling, customer communications, telephone support, and other operational services. These providers process personal information on our behalf, are contractually required to safeguard your information, use it only to provide the services we request, and are prohibited from using your personal information for their own purposes, including training artificial intelligence models.

We do not sell your personal information for monetary consideration. However, certain uses of cookies and tracking technologies on our website may constitute a “sale” or “sharing” of personal information under California law. You have the right to opt out of such activity as described below under “Your Privacy Choices.”

Your Privacy Choices

Depending on where you live, you may have certain rights regarding your personal information, which may include the right to:

  • Know what personal information we have collected about you
  • Request access to and portability of your personal information
  • Request correction of inaccurate personal information
  • Request deletion of your personal information
  • Opt out of the "sale" or "sharing" of your personal information, where applicable, including through a "Do Not Sell or Share My Personal Information" link, and request that we limit our use and disclosure of your sensitive personal information
  • Not be discriminated against for exercising your privacy rights

Our website also honors browser-based Global Privacy Control (GPC) signals as an opt-out preference signal where required by applicable law.

To exercise these rights, please contact us at privacy@vetncare.com. We may need to verify your identity before processing your request. We will respond to verifiable consumer requests within 45 days of receipt, unless an extension is needed, in which case we will notify you.

Third-Party Websites

Our website may contain links to third-party websites including Yelp, Facebook, Google, Covetrus, InTouch, MailChimp, and DodoVet. Those websites have their own privacy policies and practices. We are not responsible for the privacy practices, content, or security of third-party websites.

Data Retention

We retain different categories of personal information for different periods depending on the purpose for which the information was collected, our business needs, and applicable legal, regulatory, and recordkeeping requirements.

When personal information is no longer needed for these purposes, we will securely delete, de-identify, or otherwise dispose of it in accordance with applicable law and our records retention practices.

Security

We maintain reasonable administrative, technical, and physical safeguards designed to protect your personal information against unauthorized access, disclosure, alteration, or destruction. Access to personal information is limited to authorized personnel and service providers who require it to perform their job responsibilities.

However, no method of transmitting information over the internet or storing electronic information is completely secure, and we cannot guarantee absolute security.

Children's Privacy

Our services are not directed to children under the age of 16, and we do not knowingly collect personal information from children under 16 years of age. We do not knowingly sell or share the personal information of consumers under 16 years of age. If you believe a child has provided us with personal information, please contact us immediately at (510) 400-5045 so we can take appropriate action.

Updates to This Privacy Policy

We may update this Privacy Policy from time to time by posting a revised version on this page and updating the "Last Updated" date above. If we make material changes to how we collect, use, or disclose your personal information, we will notify you by posting a notice on our website or by other appropriate means prior to the change becoming effective. We encourage you to review this Privacy Policy periodically.

Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

Phone: (510) 400-5045
Email: privacy@vetncare.com